Frequently asked questions

We have compiled a list of frequently asked questions. We hope you find the answer to your question here! However, if you have a question that is not covered, please contact us.

Washing instructions

If the knit does freshen up in fresh air, and/or local stain removal does not help, it is time to wash it by hand:

  1. Pour cool or cold water (about 20 ° C) in a sink.
  2. Mix a small amount of soap suitable for wool fibers (eg white Marseille soap) with water.
  3. Squeeze the product gently, allowing the water to pass through the knit.
    • No not rub.
    • No not wring.
  4. Change the water and rinse the product by squeezing it carefully. The water temperature should remain the same.
  5. Drain the water and place the product on a towel. Roll the product inside the towel. For faster drying you can press the roll to get excess water off the product.
  6. Finally, shape the knit and dry the it flat at room temperature – to avoid stretching, don’t hang!

By freshening the knit in fresh air, local stain removal, minimizing washes, and following the washing instructions, you will keep your knitwear clean and beautiful for a long time.

I have pre-ordered a product. When will it be delivered?

You can find the schedule for pre-ordered products here.

How can I return / exchange my product?

We offer 30 days right of return to all purchases. Send the product back to us and we will issue full refund to payment method you used.

For exchange, return your purchase and make a new order.

If the product is faulty or does not match the description, we will refund the cost of return.

You can find the country specific return instructions here.

Where is my order?

You can see the tracking information from your email.

If you haven’t got email with tracking information, please contact us here!

Does alpaca wool itch?

Compared to lambswool, alpaca is smoother and softer to skin. Silk-alpaca and 100 % baby alpaca products are generally softer than products made of 100 % fine special alpaca.

Machine-made clothes initially feel a little hard compared to hand-knitted products. In our products the knitting structures knitted densely to give extended durability and better quality but in the beginning the garments may feel a little bit more hard. The feel of knits will get significantly softer and shape to your body after it has been worn a couple of times.

You can speed up the wear in process by steaming or brushing the sweater.

 

What size to choose?

  1. Generally, we recommend the size you normally wear.
  2. You will find the size chart and exact dimensions of the product by scrolling down on the product page and clicking “Size & Fit”. To help with finding the right size, measure a well-fitting piece of clothing of your own and compare the measurements to our size chart.
  3. You can also use our Fitle size-finder which will recommend you the best size with a couple of questions. In Fitle you can also find sizing chart according to body measurements.

Do Alpa’s products pill?

All wool products pill to some extent, but alpaca wool as a fibre has generally the best pilling resistance.

Alpaca wool fibers are very long, which means that fewer individual fibers rise from the surface of the knit. Because of that, bundles are not formed as easily as with short fibre materials.

The surface of the alpaca wool fibers is also very smooth, which means that the fibers do not stick to each other easily. That’s why the alpaca knits tend to look very good and sharp even after a lot of use.

The more tightly knitted the product, the better it will last without pilling. We put focus on the knitting density and knitting structures to ensure long lasting products.

The pilling resistance of the darkest gray and black color is somewhat worse due to the longer time needed to color these yarns. However, you can keep the product looking good with some maintainance and pill trimming.

Where are Alpa’s products manufactured?

Our knitwear is made in Lithuania, beanies in Finland and scarves in Peru.

Is your alpaca wool ethical?

Our yarn supplier is committed to responsible business and participates in charitable programs. We have made several visits to our yarn supplier in Peru.

Alpacas are grazing mostly free in the mountains. As alpaca is a very important and respected national animal for Peruvians, they are treated with respect. Alpacas are sheared yearly and it is an important part of their care.

Alpaca wool is always mulesing free.

You can learn more about our sustainability here.

 

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