Delivery & Returns

Here you will find all the information about delivery, refunds and returns. On the top all delivery methods and shipping costs are explained in detail. If you are looking for our refund and returns policy, click here.

Delivery methods and shipping costs

Free Standard Shipping for orders over 200€.

EU

GLS, 2-5  working days 10 €
DHL Express, 1-4 working days 30 €

Please note that the delivery times are average times for delivery. You will receive tracking link in your order confirmation email to follow your order.

UK

GLS 5-6 working days 10 €
DHL Express, 2-3 days 30€

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order.

Switzerland, Norway

DHL Express, 2-3 days 30€

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order.

Finland

Posti packet delivery 1-2 days – 5 €
Matkahuolto packet delivery 1-2 days – 5 €
Matkahuolto home delivery 1-2 days – 10 €
Pickup from Alpa flagship store – Free

United States and Canada

Sorry, we do not ship outside the Europe at the moment.

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order.

Rest of the word

Sorry, we do not ship outside the Europe at the moment.

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.

Is your required delivery country not included? Please feel free to ask!

Tracking orders

You will receive tracking link in your order confirmation email to follow your order.

Returns, Exchanges and Refund Policy

Returns

– EU countries
We provide free returns for purchases for 30 days after delivery. Contact our customer service and we will arrange you free return shipment.

Please note that we will not refund the return costs returned by other means or without contacting us.

– Other countries
Please contact customer service in 30 days after receiving you purchase if you want to return your items. You are responsible for the cost of returning your purchase. We kindly ask you to use your national postal service or DHL express, as we may not be able to accept returns from other couriers. Store the proof/receipt of your shipping until you have received your refund.

 

Exchanges

To exchange your product to a different size, color or product, contact our customer service to make a return and make a new order.

Refunds

All items must be unworn, clean and resalable to get a full refund. Please handle the items with care when trying them on. If items are stained or worn, we will deduct the refund accordingly.

We will issue the refund when we have received and checked the returned items. Please store all information concerning return shipment until you have got the refund. We refund to the payment card / service you used when making the purchase.

Claims

We want you to be happy with your purchase. In the unfortunate case of faulty product or manufacturing defect, please contact customer service.