We are happy to ship worldwide from our own warehouse in Finland. Our shipping methods include UPS, GLS, PostNord, Posti and DHL Express.
If you are looking for our refund and returns policy, click here.
EU customers
All duties and taxes are already included. No additional fees or customs processes.
Free Standard Shipping for orders over 200 € within the EU.
Non-EU customers
You will see 0 % tax-free prices at checkout after selecting your delivery country.
Your local customs authority may charge VAT and duties when the parcel arrives.
The VAT automatically deducted at checkout. Final total cost is typically similar whether you order inside or outside the EU.
Germany, Netherlands, Belgium
UPS Pickup Point 3-4 working days: 4,9 €
UPS Home Delivery 3-5 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS delivery 3-5 working days: 5,9 €
Denmark, Sweden
PostNord Pick Up Point 2-4 business days: 5,9 €
PostNord Home Delivery 2-5 business days: 6,9 €
UPS Pickup Point 2-4 business days: 4,9 €
UPS Home Delivery 2-5 business days: 5,9 €
UPS Express 1-2 business days: 14,9 €
GLS delivery 2-4 business days: 5,9 €
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, Spain
UPS Pickup Point 2-5 business days: 4,9 €
UPS Home Delivery 2-6 business days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS delivery 3-5 working days: 5,9 €
Switzerland,
UPS Pickup Point 3-6 working days: 4,9 €
UPS Home Delivery 3-7 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS, 3-6 working days: 5,9 €
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Norway
UPS Pickup Point 2-4 working days: 4,9 €
UPS Home Delivery 2-5 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS, 3-5 working days: 5,9 €
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Portugal
UPS Pickup Point 4-6 working days: 4,9 €
UPS Home Delivery 5-7 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS delivery 4-6 working days: 5,9 €
UK
UPS Pickup Point 4-6 working days: 4,9 €
UPS Home Delivery 4-7 working days: 5,9 €
UPS Express 2-3 working days: 14,9 €
Due to recent changes in UK import VAT rules after Brexit we only deliver orders exceeding 135 pounds to UK
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. A tax 25,5% is deducted from your order total automatically when you select your country at checkout. The total cost of items are approximately same whether you purchase from EU or non-EU country.
United States, Canada, Japan
DHL Express, 35 € 3-5 business days.
Please note that when ordering outside the EU, you get cheaper tax free price that will show up when you input your country at checkout. Possible duties or taxes are NOT included and you are many times asked to pay them to your shipping company when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Hong Kong, Singapore, Australia, New Zealand
DHL Express, approximately 5 business days 45€
Please note that when ordering outside the EU, you get tax free prices that will show up when you input your country of delivery at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Israel
UPS – Express 1-2 working days: 14,9 €
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Finland
Posti packet delivery 1-2 days: 5 €
Matkahuolto packet delivery 1-2 days: 5 €
Matkahuolto home delivery 1-2 days: 10 €
Pickup from Alpa brand store: Free
Rest of the word
Contact customer service info@alpaknitwear.com for inquiry about shipment. We are happy to arrange it to you!
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
You will receive tracking link in your order confirmation email to follow your order.
Enjoy extended Christmas returns — purchases made in November and December can be returned until January 6th. Just let us know before that date.
Please note that we will not refund the return costs returned by other means or without contacting us.
Enjoy extended Christmas returns — purchases made in November and December can be returned until January 6th. Just let us know before that date.
Send us an email before returning the item. Customers outside the EU are responsible for arranging and paying for the return shipment themselves. We kindly ask you to use your national postal service or DHL Express, as we may not be able to accept returns sent via other couriers. Please keep the proof/receipt of your shipment until you have received your refund.
Exchanges
To exchange your product to a different size, color or product, please contact our customer service
In return cases, we will refund accordingly:
EU CUSTOMERS: the original paid sum for your order for EU customers including shipping.
NON EU CUSTOMERS: the paid sum excluding shipping costs. Please note that if you have paid VAT to your local customs / officials you have to file a VAT refund to them.
All items must be unworn, clean and resalable to get a refund for a return. Please handle the items with care when trying them on. If items are stained or worn, we will deduct the refund accordingly.
We will issue the refund when we have received and checked the returned items. Please store all information concerning return shipment until you have got the refund. We refund to the payment card / service you used when making the purchase.
We want you to be happy with your purchase. In the unfortunate case of faulty product or manufacturing defect, please contact customer service at info@alpaknitwear.com.