Delivery and Returns

Shipping & Returns

If you are looking for our refund and returns policy, click here.

Delivery methods and shipping costs

Free Standard Shipping for orders over 200€ in EU. We ship from EU (Finland), so no taxes / duties for EU customers.

Germany, Belgium, Netherlands
GLS, 3-5 working days 5 €
DHL Express 1-4 working days 30 €

Denmark, Sweden
PostNord 2-4 working days 5 €

Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain
GLS, 3-6 working days 10 €
DHL Express, 2-4 working days 30 €

Please note that the delivery times are average times for delivery. You will receive tracking link in your order confirmation email to follow your order.

Switzerland, Norway

GLS, 3-5 working days 10 €
DHL Express, 2-3 days 30€

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Value added tax 24% is deducted from your order total automatically.

United States and Canada

DHL Express, 35 € 3-5 business days.

GLS 5-6 working days 10 €
DHL Express, 2-3 days 30€

Due to recent changes in UK import VAT rules after Brexit we only deliver orders exceeding 135 pounds to UK

Please note that when ordering outside the EU, you are responsible for possible duties / taxes when receiving the products. Duties and taxes are NOT included in the shipping costs. Please refer to your local custom officials to calculate these costs for your order.

Israel

EMS – International Express, 20 €

Finland

Posti packet delivery 1-2 days – 5 €
Matkahuolto packet delivery 1-2 days – 5 €
Matkahuolto home delivery 1-2 days – 10 €
Pickup from Alpa brand store – Free

Rest of the word

Contact customer service info@alpaknitwear.com for shipment details. We are happy to arrange it to you!

Tracking order

You will receive tracking link in your order confirmation email to follow your order.

Returns, Exchanges and Refund Policy

Returns

– EU countries
We provide free returns for purchases for 30 days after delivery. Contact our customer service and we will arrange you a return shipment.

Please note that we will not refund the return costs returned by other means or without contacting us.

– Other countries
Please contact customer service in 30 days after receiving you purchase if you want to return your items. You are responsible for the cost of returning your purchase. We kindly ask you to use your national postal service or DHL express, as we may not be able to accept returns from other couriers. Store the proof/receipt of your shipping until you have received your refund.

Exchanges

To exchange your product to a different size, color or product, contact our customer service to make a return and place a new order.

Refunds

In case of return, we will refund the original paid sum for your order for EU customers and the paid sum excluding shipping for non-EU customers. All items must be unworn, clean and resalable to get a refund for a return. Please handle the items with care when trying them on. If items are stained or worn, we will deduct the refund accordingly.

We will issue the refund when we have received and checked the returned items. Please store all information concerning return shipment until you have got the refund. We refund to the payment card / service you used when making the purchase.

For non EU customers: Please note that if you have paid VAT to your local customs / officials you have to file a VAT refund to them.

Claims

We want you to be happy with your purchase. In the unfortunate case of faulty product or manufacturing defect, please contact customer service.