Frequently asked questions

We have compiled a list of frequently asked questions. We hope you find the answer to your question here! However, if you have a question that is not covered, please contact us.

Washing instructions

If the knit does freshen up in fresh air, and/or local stain removal does not help, it is time to wash it by hand:

  1. Pour cool or cold water (about 20 ° C) in a sink.
  2. Mix a small amount of soap suitable for wool fibers (eg white Marseille soap) with water.
  3. Squeeze the product gently, allowing the water to pass through the knit.
    • No not rub.
    • No not wring.
  4. Change the water and rinse the product by squeezing it carefully. The water temperature should remain the same.
  5. Drain the water and place the product on a towel. Roll the product inside the towel. For faster drying you can press the roll to get excess water off the product.
  6. Finally, shape the knit and dry the it flat at room temperature – to avoid stretching, don’t hang!

By freshening the knit in fresh air, local stain removal, minimizing washes, and following the washing instructions, you will keep your knitwear clean and beautiful for a long time.

Do Alpa’s products pill?

All wool products pill to some extent, but alpaca wool as a fibre has generally the best pilling resistance.

Alpaca wool fibers are very long, which means that fewer individual fibers rise from the surface of the knit. Because of that, bundles are not formed as easily as with short fibre materials.

The surface of the alpaca wool fibers is also very smooth, which means that the fibers do not stick to each other easily. That’s why the alpaca knits tend to look very good and sharp even after a lot of use.

The more tightly knitted the product, the better it will last without pilling. We put focus on the knitting density and knitting structures to ensure long lasting products.

The pilling resistance of the darkest gray and black color is somewhat worse due to the longer time needed to color these yarns. However, you can keep the product looking good with some maintainance and pill trimming.