Shipping and Returns
We are happy to ship worldwide from our own warehouse in Finland. Our shipping methods include UPS, GLS, PostNord, Posti and DHL Express.
- EU customers: All duties and taxes are already paid and included for EU customers. No extra costs or customs processes. We provide free Standard Shipping for orders over 200€ in EU.
- Non-EU customers: At checkout, you will see 0% tax once you select your shipping country. Local taxes and customs duties may apply upon import, and these are the customer’s responsibility.
If you are looking for our refund and returns policy, click here.
Taxes & Duties
EU customers
All duties and taxes are already included. No additional fees or customs processes.
Free Standard Shipping for orders over 200 € within the EU.
Non-EU customers
You will see 0 % tax-free prices at checkout after selecting your delivery country.
Your local customs authority may charge VAT and duties when the parcel arrives.
The VAT automatically deducted at checkout. Final total cost is typically similar whether you order inside or outside the EU.
Delivery methods by country
Germany, Netherlands, Belgium
UPS Pickup Point 3-4 working days: 4,9 €
UPS Home Delivery 3-5 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS delivery 3-5 working days: 5,9 €
Denmark, Sweden
PostNord Pick Up Point 2-4 business days: 5,9 €
PostNord Home Delivery 2-5 business days: 6,9 €
UPS Pickup Point 2-4 business days: 4,9 €
UPS Home Delivery 2-5 business days: 5,9 €
UPS Express 1-2 business days: 14,9 €
GLS delivery 2-4 business days: 5,9 €
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, Spain
UPS Pickup Point 2-5 business days: 4,9 €
UPS Home Delivery 2-6 business days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS delivery 3-5 working days: 5,9 €
Switzerland,
UPS Pickup Point 3-6 working days: 4,9 €
UPS Home Delivery 3-7 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS, 3-6 working days: 5,9 €
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Norway
UPS Home Delivery 2-5 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS, 3-5 working days: 5,9 €
From 14 January 2026 onwards, all deliveries to Norway are shipped as DDP (Delivered Duty Paid).
This means that Norwegian VAT and all applicable duties are included in the price you pay at checkout. There are no additional taxes or customs fees to be paid upon delivery.
When you select Norway as your delivery country at checkout, prices are shown accordingly and the final amount you pay is the total cost of your order.
Portugal
UPS Pickup Point 5-8 working days: 4,9 €
UPS Home Delivery 5-7 working days: 5,9 €
UPS Express 1-2 working days: 14,9 €
GLS delivery 4-6 working days: 5,9 €
UK
UPS Pickup Point 4-6 working days: 4,9 €
UPS Home Delivery 4-7 working days: 5,9 €
UPS Express 2-3 working days: 14,9 €
Due to recent changes in UK import VAT rules after Brexit we only deliver orders exceeding 135 pounds to UK
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. A tax 25,5% is deducted from your order total automatically when you select your country at checkout. The total cost of items are approximately same whether you purchase from EU or non-EU country.
United States, Canada, Japan
DHL Express, 35 € 3-5 business days.
Please note that when ordering outside the EU, you get cheaper tax free price that will show up when you input your country at checkout. Possible duties or taxes are NOT included and you are many times asked to pay them to your shipping company when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Hong Kong, Singapore, Australia, New Zealand
DHL Express, approximately 5 business days 45€
Please note that when ordering outside the EU, you get tax free prices that will show up when you input your country of delivery at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Israel
UPS - Express 1-2 working days: 14,9 €
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Finland
Posti packet delivery 1-2 days: 5 €
Matkahuolto packet delivery 1-2 days: 5 €
Matkahuolto home delivery 1-2 days: 10 €
Pickup from Alpa brand store: Free
Rest of the word
Contact customer service info@alpaknitwear.com for inquiry about shipment. We are happy to arrange it to you!
Please note that when ordering outside the EU, you get cheaper tax free prices that will show up when you input your country at checkout. Possible local delivery duties and taxes are NOT included and you have to pay the possible taxes and duties when your product arrives to your country. Value added tax 25,5% is deducted from your order total automatically. The total cost of items are approximately same whether you purchase from EU or non-EU country.
Tracking your order
You will receive tracking link in your order confirmation email to follow your order.
Returns, Exchanges and Refund Policy
Returns from EU countries
We will provide you a free shipping label for your refund. Contact us and we will prepare shipping labels for you.
Please note that we will not refund the return costs returned by other means or without contacting us.
Returns from non-EU countries
Send us an email before returning the item.
Customers outside the EU are responsible for arranging and paying for the return shipment themselves. We kindly ask you to use your national postal service or DHL Express, as we may not be able to accept returns sent via other couriers. Please keep the proof/receipt of your shipment until you have received your refund.
Exchanges
To exchange your product to a different size, color or product, please contact our customer service
Refunds
In return cases, we will refund accordingly:
EU CUSTOMERS: the original paid sum for your order for EU customers including shipping.
NON EU CUSTOMERS: the paid sum excluding shipping costs. Please note that if you have paid VAT to your local customs / officials you have to file a VAT refund to them.
All items must be unworn, clean and resalable to get a refund for a return. Please handle the items with care when trying them on. If items are stained or worn, we will deduct the refund accordingly.
We will issue the refund when we have received and checked the returned items. Please store all information concerning return shipment until you have got the refund. We refund to the payment card / service you used when making the purchase.
Claims
We want you to be happy with your purchase. In the unfortunate case of faulty product or manufacturing defect, please contact customer service at info@alpaknitwear.com.
Alpaca wool and products
Compared to lambswool, alpaca is smoother and softer to skin. Silk-alpaca and 100 % baby alpaca products are generally softer than products made of 100 % fine special alpaca.
Machine-made garments initially feel a little more rough compared to hand-knitted products. In our products we opt for densely knitted garments to ensure longevity and durability to our knitwear, which may make the garment feel a little coarse in the beginning. The feel of the knitwear will soften significantly after it has been worn a couple of times. The garment will adjust to the shape of your body.
You can speed up the softening by steaming or brushing the sweater. Wearing an undershirt in the beginning may help as well.
Delivery
You can see the tracking information in the email we sent you.
If you haven't got an email with tracking information, please contact us here!
Returns and exchanges
We offer 30 days right of return to all purchases. Send the product back to us and we will issue full refund to the payment method you used.
For exchange, return your purchase and make a new order.
If the product is faulty or does not match the description, we will refund the cost of return.
You can find the country specific return instructions here.
Washing & care instructions
If the knit garment doesn't freshen up by hanging it outside to air, and/or local stain removal does not help, it is time to wash it by hand:
- Pour cool or cold water (about 20 ° C) into a sink.
- Mix a small amount of soap suitable for wool fibers (e.g. white Marseille soap) with the water.
- Squeeze the product gently, allowing the water to pass through the knit.Avoid rubbing.Avoid wringing.
- Change the water – make sure the temperature remains the same – and rinse the product by squeezing it carefully in the fresh water.
- Drain the water and place the product on a towel. Roll the product inside the towel. For faster drying you can press the roll to get excess water off the product.
- Finally, shape the knit and dry it on a flat surface at room temperature – to avoid stretching, do not hang!
In order to keep your valuable alpaca garment in good condition and looking beautiful for years to come, hang it outside to air regularly, gently remove small stains, and wash the garment only when needed following the washing instructions.
All wool products pill to some extent, but alpaca wool generally has the best pilling resistance compared to other wool types, thanks to its special fibre.
Alpaca wool fibres are very long, which means that fewer individual fibres rise from the surface of the knit. Because of that, bundles are not formed as easily as with shorter fibre materials.
The surface of the alpaca wool fibre is also very smooth and less scaly than the fibres in other wool types, which means that the fibres do not stick to each other easily. That's why the alpaca knits tend to look very good and sharp even after a lot of use.
The more tightly knitted the product, the better it will last without pilling. We put focus on the knitting density and knitting structures to ensure long lasting products.
The darkest gray and black coloured knits are slightly less resistant to pilling due to the longer dyeing time of the yarn. However, you can keep the product looking good with some maintenance e.g. with knitwear brush and pill trimming. All the other excellent qualities of alpaca wool still remain in these garments.
Design
- Generally, we recommend the size you normally wear.
- You will find a size chart and the exact measurements of the product by scrolling down on the product page and clicking "Size & Fit". To help with finding the right size, measure a well-fitting piece of clothing of your own and compare the measurements to our size chart.
- You can also use our Fitle size-finder which will recommend you the best size with a couple of questions. In Fitle you can also find sizing chart according to body measurements.
Manufacturing
We have searched and found the best and the most experienced professionals to produce our products. Our knitted cardigans, sweaters and dresses are produced in Lithuania. The beanies are made in Finland. Our scarves are made by our yarn supplier in Peru, with whom we have worked since the very beginning of Alpa's journey in 2012.
The high-quality Marseille soap comes from France and our brushes are made in Germany.
Our knitwear garments are manufactured by two different factories in Lithuania, which is a low-risk country for production. This means that the laws of the country protect the rights of the workers. The knitting factories are known for taking care of their employees and one of the companies has received awards for investing in the well-being of their employees and for knitting innovations.
Our beanies are made in Finland. Our scarves are made by our yarn supplier in Peru, with whom we have worked since the very beginning of Alpa's journey in 2012. The local laws and regulations both in the EU and in Peru guarantee that the human rights of the employees and proper salaries are secured.
You can learn more about the production here.
You can find our full supplier list here.
Responsibility
Our yarn supplier is committed to responsible business and participates in charitable programs. We have made several visits to our yarn supplier in Peru.
Alpacas are grazing mostly free in the mountains. As alpaca is a very important and respected national animal for Peruvians, they are treated with respect. Alpacas are sheared yearly and it is an important part of their care.
Alpaca wool is always mulesing free.
You can learn more about our sustainability here.