Turning the cuffs

This repair prolongs the life of your knitwear and fixes any wear in the cuffs.

• The length of the sleeve is slightly shortened during repair, about 1 - 2 cm. This depends on the degree of wear in the cuffs.
• The cuff is reinforced with a similar coloured fabric on the inside, which adds even more durability to the knit.

Please note, upon arrival to us, all knitwear is first put into a freezer for a week to avoid pest risks. This practice minimises the risk of textile pests ending up on our premises and moving from one knitwear to another. The time for this important practice is included in the time estimate of the service above.

Please make sure that the knit you send for cuff repair is clean.

1. Add cuffs to the shopping cart. Enter the shipping address to which you want the product returned once the repair is complete. Save your order number.
2. When packing your garment for shipment, include a note with the order number, so we can mail the garment back to you. Please also include an explanation of the defect that needs repairing, the name of the product (if known), as well as the colour and the size. NOTE: Write the text “Repair Service” visibly on the outside of the package.
3. Contact customer service at info@alpaknitwear.com to arrange for the shipping.
4. We’ll send the garment back to you when the service is complete – in about 2-3 weeks. Delivery will be to the address you provided when ordering the repair service.

Please note that the service time includes an important safety step: When the knitwear arrives, it is first kept in a freezer for a week. This practice minimises the risk of textile pests ending up on our premises and moving from one knitwear to another.

You can also inquire about repair or washing services from your local clothing care professionals. Using local services may be quicker and more ecological than shipping your knitwear to us.