Knitwear hole repair
Repair service for Alpa garments
Our maintenance and repair services are available for Alpa products.
Basic repairing involves repairing a hole, or tear of about the size of a fingertip, which has not started to spread more widely.
Challenging repairing involves most situations where the knit has broken more widely. In challenging situations, always contact customer service and we will check if repair is possible. Contact us even if you are not sure what kind of repair you should choose.
- Repairing is done as neatly as possible.
- The original yarn is used for the repair, if possible.
Please make sure the knit to be repaired is clean.
- Add the repair services you want to your shopping cart and pay for the order. Enter the shipping address to which you want the product mailed when the repair is complete. Pick up your order number.
- Include a note showing the order number of your repair purchase so we can mail the product back to you. Also write on the note the name of the product to be serviced (if known), the color and size of the product. NOTE. Write the text “Repair Service” in the space provided outside the package.
- Contact the customer service at info@alpaknitwear.com for shipping arrangement.
- We’ll send the sweater back to you when the service is complete – in about 2-3 weeks. Delivery will be to the address you provided when ordering the repair service.
If you order a repair for the same knit in addition to maintenance through our repair service, the maintenance and repair time for the knit will be extended by 1-2 weeks. This is because maintenance and repairs are physically carried out at different locations.
When knitwear arrives to us, it is first put in freezer for a week to avoid pest-risks. This practice minimizes the risk of textile pests ending up on our premises and moving from one knitwear to another. This practice adds some time for the repairs.
You can also inquire about repair services from your local sewing shop and it may be much quicker and ecological than shipping your knit from there to here – we will send you yarn for repair if necessary. Please contact us by e-mail if you need repair yarn for your knitwear.
- Shipping in 1-2 days
- Free shipping and returns
- Alpa care
- 100 % satisfaction guarantee