Repair service for Alpa garments
Our maintenance and repair services are available for Alpa products.
Basic repair involves repairing a hole or a tear of about the size of a fingertip, which has not started to spread more widely.
Challenging repair involves most situations when the knit has unravelled more widely. In challenging situations, always contact customer service first for checking if repair is possible. You can contact us even if you are not sure what kind of repair to choose.
Please note, upon arrival to us, all knitwear is first put into a freezer for a week to avoid pest risks. This practice minimises the risk of textile pests ending up on our premises and moving from one knitwear to another. The time for this important practice is included in the time estimate of the service above.
Please make sure the knitwear you are sending us to repair is clean.
Please note that the service time includes an important safety step: When the knitwear arrives, it is first kept in a freezer for a week. This practice minimises the risk of textile pests ending up on our premises and moving from one knitwear to another.
You can also inquire about repair or washing services from your local clothing care professionals. Using local services may be quicker and more ecological than shipping your knitwear to us. We can send you yarn for repair if necessary. Please contact us by e-mail if you need repair yarn for your knitwear.