These terms and conditions (“Terms”) govern the use of the Alpa online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.
The following conditions apply to sales to consumers (“the customer”, “you”, “your”, “your”) of goods and services on alpaknitwear.com (after the “website”) offered by AlpaFinlandia Oy, Vapaaherrantie 2 , 40100 Jyväskylä, organization number FI24723000 (hereinafter “Alpa”, “we” and “our”). Our terms of purchase constitute the entire agreement between the parties (customer & Alpa). No change to these terms of purchase is valid unless the change is in written form and has been signed by both parties.
By placing an order on the website or accepting delivery of one of our products, you accept these terms of purchase. AlpaFinlandia Oy sells products to private individuals over the age of 18 in EU and non EU-countries . We reserve the right to change prices, delivery fees and conditions as well as for incorrect stock balances.
Email: info@alpaknitwear.com
AlpaFinlandia Oy
Vapaaherrantie 2,
40100 Jyväskylä
Finland
Business ID 2472300-0
All prices on the website are stated in EUR and include VAT if you are ordering inside EU.
Orders outside EU are exempt of VAT and you have to pay VAT and import taxes / duties according to your country.
A shipping fee may apply but is reported before completing the order. An order is made securely on our website and becomes binding when the last step at checkout (payment) has been completed. Shortly after your order has been completed, you will receive an order confirmation via email, which constitutes a receipt for the purchase.
You pay easily and securely with payment options provided by Stripe and Paypal.
The delivery is performed by GLS and DHL. Delivery cost may be added, which is presented before the order is carried out at checkout. For purchases over EUR 200, no shipping cost will be added when you choose standard shipping (GLS).
When the order is sent from our warehouse, you will receive an email with tracking information. Our normal delivery time is 1-4 weekdays. The delivery of the order must take place without unnecessary delays unless otherwise expressly agreed. If a delivery delay arises that is of significant importance to you as a customer, you have the right to terminate the agreement free of charge. In the event of a delay beyond our control, Alpa cannot be held liable for it or be liable for damages or compensation, unless specifically agreed between the parties or as a provision of mandatory law.
We are responsible for your order until you have physically received it. If you can see visible transport damage to packaging or product at the time of delivery, or if the delivery does not match the information in your order confirmation, please notify us by email as soon as possible. In such an event, we investigate the situation in more detail and in the event of incorrect delivery, we make sure to send the right product or refund the amount, depending on what is agreed and possible. Any return shipping and / or delivery costs for new goods are not paid by the customer in the event of incorrect or broken delivery.
See delivery and returns for detailed information.
We offer a 30-day right of withdrawal when purchasing on the website. The right of withdraw period begins to count from the day you have physically received your order. In the case of divided delivery, your right of withdrawal applies from the day you have received the last part of your order. If you regret your purchase, you can either send the order back within the right of withdrawal period or notify us in writing that you want to use the right of withdrawal.
To use your right of withdrawal, you can return your order with a filled return form. Contact our customer service and we will arrange you a free return. If you do not have return form, you can write a custom note with order details (including orderer’s name, order number and the items you want to return) and attach it with your return.
Contact Alpa’s customer service and request a return arrangement.
In order for a return to be valid and refundable, the product must be in new condition and in original packaging. Products returned with the scent of perfume, wear, discoloration, etc. are non-refundable.
All products are covered by the refund guarantee.
Sometimes we may have a campaign in which customer may receive some “for good measure / extra” products with the purchase. If you return completely or partially return an order with which you have received a “for good measure / extra” product, we will deduct the price of the kept “for good measure / extra” products if the order after return no longer meets the criteria for receiving it. You may also voluntarily keep the “for good measure / extra” product, but we will deduct the price of it from refund.
The refund of approved returns is made via the same payment method used when paying for the purchase, unless otherwise specifically agreed. If you have returned your entire order, we will refund, in addition to the value of the products, also the shipping cost to the cheapest available shipping method at the time of ordering. If you have chosen a different shipping method than the cheapest one offered, the difference will not be refunded.
If a delivery is not picked up, it will be returned to us automatically. In the event of an automatic return, the customer is refunded for the entire order, excluding the delivery cost.
If you wish to exchange your item for another, you have the opportunity to do so within 30 days of receiving your order. To make a change, fill out the exchange/return form included in original order shipment and specify which product you want to change to. We offer shipping fees for one exchange per order.
When you shop at https://alpaknitwear.com , you have a 3-year right to make a complaint. If you want to complain about an item, we ask you to contact our customer service via e-mail ( info@alpaknitwear.com ) and state the order number and reason for the complaint. In the event of an approved complaint, you can either have the product repaired or replaced, the money back or a price reduction, depending on the specific situation. In order for a complaint to be approved, it must be justified and the error must not have arisen as a result of incorrect use, normal wear and tear or other harmful treatment. You must complain within a reasonable time after you have discovered the defect in the product. If you complain within two months after the error was discovered, the complaint is always made within a reasonable time.
In the event of an approved complaint, you may need to return the complained item. In that case, we will arrange you a free return.
We protect your privacy when processing your personal data. You can read our complete personal data policy here.
We can change the terms of purchase without notice. Any changes apply to all orders placed after the change in our terms of purchase.